Cue Maker

Cue Maker · Support

Support

Cue Maker is an iPad app for stage managers. Mark cues in your script or cue sheet, time the run-through, and call the show. The app is available in English and Korean, following your iPad's language setting.

Q1Contact

Email
raratwins@naver.com
Operator
RARATWINS

We usually reply within 2 business days. Tell us your iPad model, iPadOS version, app version and what happened, and we can help faster. The app version is listed in the version history on the Cue Maker App Store page.

Q2Requirements

An iPad with iPadOS 17 or later. iPhone and Mac are not supported.

Q3Frequently asked questions

How do I cancel my subscription?

Go to iPad Settings → your name at the top (Apple account) → Subscriptions → Cue Maker. While subscribed, you can also tap Manage Subscription on the app's subscription screen.

Cancel at least 24 hours before the current period ends to avoid the next charge; you keep full access until the paid period ends. Cancelling during a free trial means you are not charged. Deleting the app does not cancel your subscription.

How do I use my subscription on another iPad?

On an iPad signed in with the Apple account you subscribed with, open the app's subscription screen and tap Restore Purchases at the bottom. There is no extra charge.

How do I get a refund?

Apple handles payments, so refunds are requested from Apple at reportaproblem.apple.com. We cannot see your payment history and cannot issue refunds ourselves.

What does it cost? Is there a free trial?

There are monthly and yearly plans. The exact prices and free trial period are shown on the app's subscription screen. Free trials are offered only when you meet Apple's eligibility rules, such as subscribing for the first time, and billing starts automatically when the trial ends.

What happens to my scripts and cues when my subscription ends?

Nothing is deleted. You can still view your saved scripts and cue lists. Creating and editing cues and notes, REC, starting a show, new projects and editing cue sheet tables become available again when you resubscribe. If the subscription ends while REC or a show is running, that run continues to the end.

Where is my data stored?

Scripts, cues, notes, handwriting and show records stay on that iPad. The app has no account or server, so nothing is sent to us. See the Privacy Policy for details.

What if I change or lose my iPad?

The app has no feature for moving data to another device or backing it up to a server. Backing up the whole iPad to iCloud or a computer and restoring it to a new iPad normally brings app data along, as iPadOS usually does, but we cannot guarantee every case. Keep your original script PDFs separately. We cannot recover data on your iPad.

What happens if I delete the app?

All projects stored in the app are removed from the iPad and cannot be restored. To delete just one project, tap More (…) next to it in the project list, then Delete.

Does it work without internet?

Yes. Viewing scripts, marking cues, handwriting recognition, REC and running a show all work offline. Handwriting recognition also runs on the iPad. You need internet to start or restore a subscription, to load prices on the subscription screen, and once after each renewal date. A renewal only reaches your iPad when it is online, so if it stays offline past the renewal date, editing is locked until it connects. You can still view your saved scripts and cues, and editing unlocks as soon as you connect.

How do I add a script PDF?

Create a new project from the project list and choose a PDF in the Files app, or send a PDF to Cue Maker from another app's share menu. To look around first, open the sample script. No subscription needed.